Frequently Asked Questions

Where do you deliver?

We currently focus on the UK and selected international destinations. Available destinations are shown during checkout.

How long will my order take?

Delivery estimates are shown at checkout and can vary by product, destination and fulfilment route.

Will I receive tracking?

Where tracking is available for your order, tracking details will be sent after dispatch.

Can I change or cancel my order?

Contact us as soon as possible at abhisheksapkota15@gmail.com with your order number. We will confirm what options are available based on the order's fulfilment status and applicable law.

What if my item arrives damaged?

Contact us promptly with your order number and photographs of the item and packaging where possible.

How can I contact NOVA & NEST?

Email abhisheksapkota15@gmail.com and include your order number when contacting us about an existing order.